Quality Assurance Program:

TENICA and Associates LLC understands the importance of having established quality assurance (QA) and quality control (QC) processes in place to achieve consistent and repeatable performance, to facilitate responsive cooperation with the customer, and to provide rapid problem resolution if required. As part of our task order execution process, each task order will have a uniquely tailored Quality Control Plan (QCP) designed to meet the SeaPort-e customer’s requirements and expectations. Our experience is that impressive, complex QCPs are forgotten after contract award and only recalled after a problem occurs. The philosophy that drives our approach to quality control is to keep it simple so that it will actually be used. This enables us to institute best practices across multiple task orders resulting in realized cost savings.

The steps of our QCP are based on the very successful Six Sigma model known by the acronym DMAIC; Define, Measure, Analyze, Improve, and Control. Each term in this model represents a discrete step in our plan. Each step produces an internal product, an artifact that our Task Order Leads will keep in their quality control file. The quality control file provides a record of the quality control process that is available for inspection by the government and provides data to TENICA’s staff to facilitate continuous improvement in IDIQ contract and task order management. Our Task Order Leads are responsible for the over all development and implementation of the QCP strategy. They will receive full support from our corporate offices in the development and implementation of the quality program and strategies.

Task Orders:

N00189-22-F-3013
CNIC/ROC Watchstander Support